Questions, answered
Data and sources
Where does the business data come from?
From OpenStreetMap, the official Google Places API used within its terms, the public websites of the businesses themselves, and lists you import. Every result shows its source. We do not scrape Google Maps.
Can you tell me whether a business has claimed its Google Business Profile?
No tool can reliably tell you that; Google offers no API for it. The workspace gives you a guided manual check: open the listing, look for "Own this business?", and record what you saw, with the date.
How do I know a finding is real?
Every finding is stored with the page that was checked, the method and rule that produced it, the time of the measurement and a confidence level. Reports show the same details, so your client can check them too.
Plans, trials and credits
Do I need a card for the trial?
Yes. The trial starts when you pick a plan in Stripe Checkout. You are charged when it ends unless you cancel before; you can cancel in the billing portal in two clicks.
What happens to unused credits?
Plan credits expire at the end of each monthly period. Top-up credits are used after the plan credits and stay valid for twelve months.
What if an audit fails?
Credits are reserved when an action starts and returned automatically if it fails, so you only pay for completed work.
Can I change plans later?
Yes. Upgrades apply immediately, prorated. Downgrades apply at the end of the current billing period so you keep what you paid for.
Your team and your data
Can my whole team use it?
Yes. Solo has one seat, Growth three, Agency ten, and Enterprise is set per contract. Each member gets one of five roles: owner, admin, analyst, sales or viewer.
Who can see my workspace data?
Only members of your workspace, according to their role. Our operators manage billing and support but have no access to your workspace content through the product.
Can I get my data out?
Owners and admins can download a full export at any time. Deleting a workspace locks it immediately and purges its data after 30 days.
The product
Which modules are available today?
All of them: workspaces, team management, billing, market research, website audits, Business Profile review, competitor comparison, scoring, the prospect pipeline, PDF reports with templates, the AI sales assistant, team analytics, webhooks, HubSpot sync, single sign-on, the Chrome extension and the API. Which ones a workspace can use depends on its plan.
Can I put my agency's branding on reports?
Every report carries your agency name and the name of the person who prepared it. On Growth and above you set your own opening text, next step, contact line, colour and sections. On Agency and above, our product name is left off the report.
Does the assistant send emails for me?
No. It drafts first messages, follow-ups and call notes from the measured findings. A person on your team reads, edits and sends every message.
Is there an API?
Yes, a versioned REST API under /api/v1 on the Agency and Enterprise plans. Owners and admins create keys under Settings, Integrations; the API reference lists every endpoint.
Still have a question?
Write to us about plans, Enterprise contracts or your account. We answer by email.